Military Challenge Coins by Richmond Designs, LLC

Production Time

The amount of time an order will take to receive is determined on how quickly is can more through the 6 phases of production.

Phase 1.	Initial Contact	In this phase, the customer will provide us with all of the information necessary to provide an accurate quote.
Phase 2.	Payment or Deposit	After the quote is accepted, the customer must arrange for the required payment or deposit to be made prior to production.
Phase 3.	Artwork Phase	In this phase, we work with the customer to fine tune the artwork until the final artwork approval is given to us by the customer to begin production. This process may take anywhere from 1 - 10 days depending on the quality of the art provided by the customer and the complexity of the job.
Phase 4.	Production (see below)	This is the time it actually takes to manufacture the order. At this point, the customer has approved the final artwork. Any changes or revisions to the order at this point may cause delays in production and additional fees.
Phase 5.	Production Sample Approval	On many orders a sample of the final product will be given to the customer by either email or a physical sample. This sample is given to check the accuracy of the coloring. No art changes can be made without incurring additional cost at this time. On rush orders, it may not be possible to have an actual production sample due to the additional time it will take.
Phase 6.	Shipping	Once the order is completed, it will be sent from the manufacturer to us and then from us to you. The actual time in transit will be dictated by several factors. One factor is the shipping method selected when the order was placed. Another factor is Customs Inspection. Every shipment we receive must go though U.S. Customs. Most packages go thru the same day. Every once in while a shipment gets held up for one or more days while the packages go thru routine inspections. We are not able to control this process.
Our Disclaimer: There are several factors we cannot control in the production of our products. Because of this, we cannot guarantee any delivery date 100%. Even with rush fees and rush service there is still no way to guarantee when an order will be received. In the event we are unable to ship an order on the date due, we will refund 100% of the rush fee that was included on the order unless the delay was due to factors out of our control such as waiting on customer approval or customs delays in shipping.

Production Time is defined as: the amount of time after Final Artwork Approval* until the order is ready to ship.* The time references below is the time the order is is Phase 4 - Production.
Product	Production time	Total Average Delivery Time
Coins	10 - 14 working days	30 - 60 days
Lapel Pins	7 - 10 working days	30 - 45 days
Lanyards	10 - 15 working days	30 - 45 days
Patches	7 - 14 working days	30 - 45 days