| Phase
1. |
Initial
Contact |
In
this phase, the customer will provide us with all of the information
necessary to provide an accurate quote. |
| Phase
2. |
Payment
or Deposit |
After
the quote is accepted, the customer must arrange for the required
payment or deposit to be made prior to production. |
| Phase
3. |
Artwork
Phase |
In
this phase, we work with the customer to fine tune the artwork until
the final artwork approval is given to us by the customer to begin
production. This process may take just a few days depending on the
quality of the art provided by the customer and the complexity of
the job. |
| Phase
4. |
Production
(see below) |
This
is the time it actually takes to manufacture the order. At this
point, the customer has approved the final artwork. Any changes
or revisions to the order at this point may cause delays in production
and additional fees. |
| Phase
5. |
Production
Sample Approval |
On
many orders a sample of the final product will be given to the customer
by either email or a physical sample. This sample is given to check
the accuracy of the coloring. No art changes can be made without
incurring additional cost at this time. On rush orders, it may not
be possible to have an actual production sample due to the additional
time it will take. |
| Phase
6. |
Shipping |
Once
the order is completed, it will be sent from the manufacturer to
us and then from us to you. The actual time in transit will be dictated
by several factors. One factor is the shipping method selected when
the order was placed. Another factor is Customs Inspection. Every
shipment we receive must go though U.S. Customs. Most packages go
thru the same day. Every once in while a shipment gets held up for
one or more days while the packages go thru routine inspections.
We are not able to control this process. |
Our Disclaimer: There are several factors
we cannot control in the production of our products. Because
of this, we cannot guarantee any delivery date 100%. Even with
rush fees and rush service there is still no way to guarantee
when an order will be received. In the event we are unable to
ship an order on the date due, we will refund 100% of the rush
fee that was included on the order unless the delay was due
to factors out of our control such as waiting on customer approval
or customs delays in shipping.
|