Frequently
Asked Questions
Q.
Can I buy a coin I see on your website?
A. Sorry, we do not sell individual coins that
have been made for our customers. We do have stock coins that
can be purchased at www.theawardshop.com
Q.
How long will it take to make my coins?
A. On average an order takes 30 - 45 days to
make and deliver. This will depend on the quality of the initial
artwork, changes or revisions to the art, the speed in which
the customer replies to emails and the shipping destination.
APO / FPO addresses will take longer to deliver to. Please see
our delivery schedule for further
information.
Q.
What is required to start an order?
A. For all orders, a deposit in the amount
of the die fee is required to start an order. The balance of
the order is due prior to the coins being shipped. On re-orders
payment is due when the order is placed.
Q.
Can we use a government Purchase Order?
A. Purchase orders are accepted on a very limited
basis. Since most units on organizations have access to a credit
card or IMPACT card we suggest you use that as your method of
payment. However, if the order amount exceeds the purchase limit
we will work with you to set up another method of payment.
Q.
Can I have less than 100 coins made?
A. Yes and No. On new orders the minimum quantity
is 100 coins. However, on re-orders there is no minimum but
because he process of setting up the equipment and mixing the
colors is very involved the cost per coin is greater when making
small runs of coins.
Ready
to Order